Kosaky Store - Return & Refund Policy

At Kosaky Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review our policy carefully below.

1. Eligibility for Return, Replacement, or Refund (No Return Required)

You may be eligible for a replacement or refund without returning the item under the following conditions:

Timeframe: Request must be made within 14 days of receiving your order.
Condition: Item must be unused and include the original size tag.
Applicable Cases:
- You received the wrong item, wrong size, or wrong color.
- The item is defective or damaged.
- The item was not delivered within the promised shipping timeframe.

2. Return Requests We Cannot Accept

We will not accept returns or offer refunds in the following cases:

The return request is made after 14 days of delivery.
The item is used or missing the original size tag.
The item was delivered correctly according to your order.
The item is non-refundable, such as:
- Shipping fees
- Final sale items
- Customized or personalized products
- Tips or donations

3. How to Request a Return or Refund

If your situation meets the eligibility criteria:

Contact us at support@kosakystore.com.
Provide the following information:
- Your order number
- A clear explanation of the issue
- Photos of the item received (showing any defects or discrepancies)
Our team will review your request and respond with the next steps to process your refund or replacement.

4. Refund Process

Once approved, refunds will be issued within 5 – 7 business days.
Refunds will be returned to the original payment method used.
Please note: Shipping fees (if any) are non-refundable.

5. Exchanges

We offer two types of exchanges:

For defective or incorrect items: We will arrange a replacement at no charge.
For personal preference (such as changing size, color, or item): If you'd like to exchange an eligible item for personal reasons, we're happy to offer you a special 50% discount on your replacement item.
To request an exchange, email support@kosakystore.com with your order details and exchange request.